MATRIX Resources Named the “Gold Standard”

who we are...

Top 50 IT Services firm, serving clients since 1983
Privately-held, MATRIX expects revenues in excess of $185 million for 2012
Associates averaging 13 years experience and 7 years tenure
1,500+ staff contract consultants
Locations and resources throughout the U.S.
National Best Places to Work Recognition

what we do...

Single source for contract, contract-to-hire, and direct hire technical staffing needs
Deliverables-based professional services in the areas of App Dev , Agile Dev, Design, and Delivery Management services
Offer highly experienced IT professionals skilled in virtually all software technologies and hardware platforms
Average 2,500 yearly placements across all positions levels within IT
Provide IT solutions to 1,000+ clients of varied industries and sizes throughout the U.S.

what clients say...

"Most responsive and quality focused firm I have worked with"
"MATRIX provides the highest percentage of qualified applicants"
"Instrumental in helping us achieve goals"
"Understand our business as well as we do"
"Entire MATRIX staff goes above and beyond in meeting the needs of their consultants"
"MATRIX is three times better than any other staffing vendor we’ve ever worked with"

We are proud to offer free seminars and lunch & learn sessions covering topics like agile development, virtualization, and HR best practices.

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Outstanding Benefits

MATRIX subsidizes up to 67% of the cost of each consultant’s benefits coverage to make this a very affordable package.

MATRIX Resources Named the “Gold Standard”

ATLANTA (January, 16 2008) – Information Technology staffing and solutions specialist MATRIX Resources, Inc. has been named the “Gold Standard” for Customer Service Excellence, by SI Review magazine. SI Review awarded MATRIX the Gold Award for Most Effective Customer Acquisition and Retention Program.

This is the second consecutive year MATRIX has been honored with a Customer Service Excellence Award from SI Review. MATRIX received the Silver Award in 2006 in addition to the 2007 Gold Award. Published by Staffing Industry Analysts, SI Review annually gathers information and evaluates the customer acquisition and retention programs of staffing firms across the U.S., and interviews their respective customers. Winners are chosen in Gold, Silver and Bronze award categories.

“The award is designed to honor companies that are going the extra mile for both sets of their customers,” said Jeff Reeder, managing editor of SI Review magazine. “It's no secret what it takes to earn loyalty. It comes from delivering quality workers wrapped in outstanding service, and keeping those contract professionals happy as well.”

According to SI Review, MATRIX was recognized with the Gold Award for the many ways in which it goes out of its way to make sure its customers are happy. One example is the MATRIX Client Satisfaction Survey, an ongoing program whereby clients are regularly surveyed on such performance factors as timeliness, responsiveness, knowledge, professionalism, candidate quality and overall satisfaction. MATRIX takes the extra step of ensuring that the company is held accountable to its performance by publicly posting the results via a large, attention-getting scoreboard in the visitor lobby of its offices.

Following are MATRIX customer quotes excerpted from an article about the award which appeared in SI Review’s December issue:

“You get a superior level of customer satisfaction and support. What I really like about the company is that integrity and character are paramount.” – Scott W., software company president.

“Of all the vendors I deal with, they are my top vendor. They give me the best customer service of everybody we deal with over here.” – Herb B., IT services director at a data services company.

“When I get a MATRIX person, I know they’re going to be able to do the job.” Their recruiter “…goes above and beyond to make sure we’ve got the right person, to make sure they’re available and ready to go.” – Carlo L., software quality assurance manager at a non-profit organization.

“They are exceptionally customer-service oriented, from the front end to the back end… They listen to my needs and supply candidates based on the needs I have” – Lisa W., technical recruiter at a financial services company.

About MATRIX Resources

MATRIX is ranked among the top IT staffing and services firms in the U.S. according to IT Services Business Report/Staffing Industry Analysts (May 2007). Founded in 1983, MATRIX had revenues of $164 million in 2007 and has more than 1,700 employees and staff consultants. In 2007, 2006 and 2005, MATRIX was named one of the 25 Best Small Companies to Work for in America by the Great Place to Work Institute and Society for Human Resource Management. In 2004, MATRIX was recognized with the prestigious Turknett Leadership Character Award. For other news and information, visit the MATRIX Web site at www.MatrixResources.com.

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