who we are...
- Top 50 IT Services firm, serving clients since 1983
- Privately-held, MATRIX expects revenues in excess of $185 million for 2012
- Associates averaging 13 years experience and 7 years tenure
- 1,500+ staff contract consultants
- Locations and resources throughout the U.S.
- National Best Places to Work Recognition
what we do...
- Single source for contract, contract-to-hire, and direct hire technical staffing needs
- Deliverables-based professional services in the areas of App Dev, Agile Dev, Design, and Delivery Management services
- Offer highly experienced IT professionals skilled in virtually all software technologies and hardware platforms
- Average 2,500 yearly placements across all positions levels within IT
- Provide IT solutions to 1,000+ clients of varied industries and sizes throughout the U.S.
what clients say...
- "Most responsive and quality focused firm I have worked with"
- "MATRIX provides the highest percentage of qualified applicants"
- "Instrumental in helping us achieve goals"
- "Understand our business as well as we do"
- "Entire MATRIX staff goes above and beyond in meeting the needs of their consultants"
- "MATRIX is three times better than any other staffing vendor we’ve ever worked with"
We are proud to offer free seminars and lunch & learn sessions covering topics like agile development, virtualization, and HR best practices.
Set proper expectations with salary ranges for the twenty most common IT positions. We've done the research.
MATRIX subsidizes up to 67% of the cost of each consultant’s benefits coverage to make this a very affordable package.
Help Desk Analyst
Description:
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, e-mail and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Is familiar with a variety of the field's concepts, practices, and procedures.
Job Titles:
Help Desk Specialist
Computer Help Desk Operator
Help Desk Analyst (Computer)
Help Desk Representative
Computer Help Desk Representative
Help Desk Technician
Computer Technical Support Specialist
Computer Service Representative